Delivery Information

 All Deliveries to UK Mainland only (For Channel Islands, Isle of Man and Scottish Highlands please call for a postage quote).

We Dispatch orders Monday – Friday.

Orders which are placed on a Saturday or Sunday will not be processed until Monday.

Orders which are placed on a Bank Holiday will not be processed until the next working day.

We do not at this time offer Saturday or Sunday deliveries.

For our courier services we use Parcel Force, UPS and Royal Mail depending on weights and sizes.

At this time, we deliver to England (mainland) , Wales, Scotland. We do not deliver to International Destinations, and this would also would apply to Southern Ireland & The Channel Isles.

Delivery Policy – England, Wales, Scotland
We offer a standard delivery service to UK Mainland.

Please allow 3 -5 working days for goods to arrive.

The delivery charges are applied according to a banding structure based on the weight of your total basket.

Current charges as at 1st April 2015
Total Order Weight Delivery charge
Up to 2kg £3.95
Between 2-5kg                    £6.99
Between 5-15kg £9.95

 

Unfortunately we are unable to deliver to any PO Box numbers.

We do not deliver to international destinations this would also include Southern Ireland & The Channel Islands.

Please note: All deliveries require a signature.

Out of Stock Items

You will be notified via email or telephone within 24 hours if your order contains an item which is out of stock.

As we are committed to customer service we will endeavour to accommodate you with four options:

  1. Send available goods immediately and cancel the out of stock item.
  2. Send available goods immediately and send balance of goods when ready – no repeat postage costs.
  3. Send order when all items are available.
  4. Cancel order.

Returns & Exchanges
Please contact us before returning any goods 01543 372400

  • We offer a full money back guarantee for unopened and undamaged items
  • You have 14 days from receipt in which to return your order.
  • You will have to pay the return cost of postage or collection can be arranged at your cost for larger items.

Unsuitable Goods
If you have ordered goods which are not suitable, please return the item(s) to us UNUSED Within 14 days of purchase.

  • · Please contact us within 7 working days from the day after the delivery day
  • · Contact us via Email, phone or in writing

 When returning item(s) to us please ensure that the product is in its original packaging and the manufacturers’ tags are still attached.

You will need to cover you own costs for returning the item, and we strongly advise that you send the item via a recorded delivery method, as we cannot be held responsible for items that go missing in the post.

Once the item has been received by us and inspected, we will process a refund for the item returned. When we have processed a refund we will notify you by email. Please note that all refunds will be for the purchase price only, postage and packing will not be refunded.

Faulty Goods

1. Contact us within 48 hours of delivery and give a brief explanation of the problem or email us photographs of the faulty goods and we will advise.

2.Package the item appropriately and put a copy of your receipt sent inside the package.

Collect in Store Orders

All collect in store orders must be picked up in within 7 days of placing the order.